DGS powers system-relevant vehicles such as agricultural machinery, construction equipment and municipal vehicles, supplying all-electric and conventional drive solutions. Help keep the world running with sustainable drives and join us as a
Product Support Manager Central Asia (m/f/d)
As general agent for Allison Transmission, DGS supplies automatic transmissions and corresponding spare parts for commercial vehicles to Central Asia. Service for these products is handled by local authorized dealers. As Product Support Manager Central Asia (m/f/d), you will play a key role in providing technical support to authorized dealers and expanding the dealer network. Your responsibilities will include:
Assist dealers with technical issues related to Allison automatic transmissions.
Coordination and handling of warranty issues in close cooperation with the dealers.
Effective communication and coordination with OEMs for joint solution finding (also on-site).
Coordinate training of dealer service staff and repair support by DGS mechanics on site.
Active search, selection and development of potential distributors.
Responsibility for the design of dealer contracts
Developing the competencies and skills of dealers to ensure quality service.
Plan and control inventory levels to ensure a smooth supply of spare parts.
Develop business plans with dealers to continuously improve the offering and develop them as the preferred address for Allison service in the market.
Completed college degree in technology, engineering or comparable education.
Solid experience in technical support and dealer management, ideally in the automotive or powertrain sector.
Willingness to travel
Distinct technical interest and high communication skills
Business fluent in Russian, German and English
Knowledge of MS Office, ERP systems and other relevant IT systems
What you can look forward to
A varied and challenging position
Intensive training and familiarization with Allison transmissions and products, as well as training opportunities
In addition to an attractive salary, you will receive an all-round carefree package as a member of the DGS pension scheme. This means that you are not only insured for private accidents, but also receive additional benefits such as treatment by a chief physician and a two-bed room in the event of illness.
On top of that, we set aside money for your pension in a company pension plan, so that you are well prepared for the future!
For your personal growth, we discuss the next steps for your further development together in regular meetings.
As a family business with 75 employees, DGS holds together even in difficult times. We are always looking for solutions to reconcile the private concerns of our employees with their professional requirements.